Refund Policy

A legal disclaimer

By placing an order with The Sweets Kave, the client acknowledges and agrees to the following terms and conditions: 

1. Product Nature & Perishability 

All products are handcrafted, made-to-order, and perishable. Once an order has been picked up, delivered, or accepted by the client or venue representative, The Sweets Kave is no longer liable for damage, improper storage, or product quality concerns resulting from environmental conditions including but not limited to heat, humidity, refrigeration failure, or extended display times. 

2. Allergen & Ingredient Disclosure 

Unless otherwise specifically requested in writing, all items are prepared in a peanut and tree-nut-free kitchen environment. 

It is the client's responsibility to inform guests of potential allergens. The Sweets Kave shall not be held liable for allergic reactions or food sensitivities. 

3. Design & Artistic Interpretation 

All custom treats, dessert tables, and edible decor are subject to artistic interpretation. While every effort is made to match inspiration photos, colors, and themes, exact replication is not guaranteed. Variations in shade, decor placement, and finish may occur.

4. Event Setup & Venue Conditions 

The client is responsible for ensuring proper venue conditions, including stable surfaces, adequate space, climate control, and protection from direct sunlight. The Sweets Kave is not responsible for product damage resulting from venue limitations or guest interference once setup is complete. 

5. Limitation of Liability 

In the unlikely event of an error or order discrepancy, liability is limited to the amount paid for the specific affected product. The Sweets Kave shall not be liable for indirect, incidental, or consequential damages, including emotional distress or event-related losses. 

6. Acts of God/ Force Majeure

The Sweets Kave is not responsible for failure to fulfill obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, severe weather, power outages, transportation disruptions, government restrictions, or medical emergencies. 

7. Payments & Finality 

All payments made toward custom orders are subject to the terms outlined in the refund policy. Once production has begun, orders are considered final sale. 

Refund Policy 
At The Sweets Kave, every order is handcrafted and curated specifically for your event. Because our desserts are custom-made and time-sensitive, we maintain the following refund policy to ensure clarity and fairness for all clients. 
Deposits 
All deposits are non-refundable and non-transferable. A deposit secures your event date, initiates planning, and covers ingredient sourcing and preparation scheduling.
Cancellations 
- Cancellations are permitted up to 10 days before the event date 
- If canceled within this timeframe, payments made beyond the deposit may be refunded.
- Cancellations made within 10 days of the event are not eligible for a refund due to production preparation and perishable inventory purchases 
Postponements 
If your event is postponed, The Sweets Kave will work with you to reschedule based on availability. 
Payments may be transferred to a new agreed-upon date within 6 months of the original event date. 
Event Day Issues 
If there is an issue with your order, it must be reported within 24 hours of delivery or pickup WITH PHOTOS INCLUDED. Refunds will be issued at the discretion of The Sweets Kave upon review.
No-Show/ Failure to Pick-up 
Orders not picked up at the scheduled time without prior communication are considered forfeited and are not eligible for a refund.